How do I know if I am a long oval?
If you try on hats and they are uncomfortably tight front to back or if the hat leaves a red line across your forehead, you are a long oval. The problem in getting a good fit is that there are an immense number of oval variations. We ask that our customers create a template when ordering a hat. This enables us to make a custom hat that will fit you.
Where do I measure my head?
Measure around your head at the spot where you are comfortable wearing a hat. This is usually just above the ears.
How long will it take to get the hat?
Usually for non-custom orders, it takes about eight to ten weeks. We usually will not promise a hat to be completed by a specific date. We advise getting Christmas orders in before December 1 or earlier. Please do not call just to check on the progress of your hat as this just delays getting the orders finished. If it has been more than 12 weeks since you have sent in your order and you have not heard from us, please call.
What happens if the hat does not fit or if I don't like it?
Because we make our own hats, we know the quality that is woven into the fabric of our products. As a result, we have the best guarantee in the business. During the first year you can return your non-custom hat for any reason and we will replace it, repair the hat, or refund the purchase price. Each year we sell thousands of hats and the number of persons desiring refunds can be counted on the fingers of one hand.
What happens after one year if I don't like my hat?
We will work with you to prorate the cost of reblocking, repairing, or replacing your hat.
How do you ship?
We normally ship by United States Postal Service Priority Mail. Please let us know if you would like your hat shipped by Federal Express.
Can you make hats not listed in your catalog?
We can make almost any fur felt hat used during the last 300 years. Because of time limitations we rarely take custom orders. The limitations on custom hats are that the crowns can be no higher than about 6 1/2 inches and the brims no wider than about 5 1/2 inches. Anything beyond these limits would be a very expensive custom hat. Please understand that the larger the head size the narrower the brim will be. Also, for large head sizes, the crown will be proportionately taller on low crowned hats.
What about custom orders?
We rarely make custom hats because of the time limitations.
If I wear a 7 3/8 western hat, will I wear a 7 3/8 Clearwater Hat?
Our sizes seem to run about one size smaller than most modern hat companies' since we use old original blocks and hand sew in leather sweatbands. The best way to get an accurate fit is to make a template and to take an accurate measurement.